Terms of Service
Last updated: May 20, 2026These Terms of Service ("Terms") govern your access to and use of ChurchPlanner (the "Service"), operated by Border East Consulting Corp. ("we", "us", or "our"), a corporation based in New Brunswick, Canada. By creating an account or using the Service, you agree to these Terms. If you are accepting these Terms on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to both you and the organization.
1. The Service
ChurchPlanner is a multi-tenant church management platform that helps congregations track contacts, plan events and services, record attendance, communicate with members, and manage volunteer teams. Each organization receives a separate tenant whose data is logically isolated from other tenants. Specific features available to you depend on the plan your organization has subscribed to.
2. Eligibility and Accounts
You must be at least the age of majority in your jurisdiction to create an account. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. Notify us immediately at [email protected] if you suspect unauthorized access. Each organization designates one or more administrators who are responsible for managing user access, role assignments, and the data their organization stores in the Service.
3. Acceptable Use
You agree not to use the Service to:
violate any applicable law or regulation, including anti-spam laws such as Canada's Anti-Spam Legislation (CASL);
send unsolicited bulk messages, phishing attempts, or content that is harassing, defamatory, or unlawful;
upload malware, attempt to gain unauthorized access to the Service or to other tenants, or interfere with the Service's operation;
reverse engineer, scrape, or resell the Service or its data without our written consent;
use the Service to store or transmit personal data of individuals who have not consented to that storage where consent is required by law.
When you use bulk email or SMS features, you are the sender of those messages for legal purposes and are responsible for obtaining and documenting recipient consent.
4. Your Content
You retain ownership of the data you and your members enter into the Service ("Your Content"), including contact records, event details, attendance records, messages, songs, and uploaded files. You grant us a limited, non-exclusive licence to host, process, transmit, back up, and display Your Content solely for the purpose of operating the Service for you. We will not access Your Content for any other purpose except as required to provide support you request, investigate a suspected violation of these Terms, or comply with applicable law.
5. Subscriptions, Fees, and Billing
Paid plans are billed in advance on a recurring basis at the rate disclosed at sign-up. All fees are in Canadian dollars unless stated otherwise and are exclusive of applicable taxes. You may cancel your subscription at any time from your account settings; cancellation takes effect at the end of the current billing period and we do not provide pro-rated refunds for partial periods except where required by law. We may change pricing with at least 30 days' notice; changes apply to renewals on or after the effective date.
6. Service Availability and Changes
We make reasonable efforts to keep the Service available but do not guarantee uninterrupted access. The Service may be unavailable due to maintenance, updates, third-party outages, or events outside our control. We may add, modify, or discontinue features over time. If we discontinue a material feature your plan depends on, we will give reasonable advance notice and, where practical, provide an alternative.
7. Third-Party Services
The Service relies on third-party providers for hosting, transactional email, SMS delivery, and optional sign-in via Google. Your use of those features is also subject to the applicable provider's terms. We are not responsible for the availability, content, or practices of third-party services you choose to connect to your account.
8. Intellectual Property
The Service, including its software, design, branding, and documentation, is owned by Border East Consulting Corp. or its licensors and is protected by intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service while your subscription is active. We welcome feedback and suggestions and may use them without obligation to you.
9. Disclaimer of Warranties
To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that defects will be corrected.
10. Limitation of Liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost data. Our total aggregate liability arising out of or relating to the Service in any 12-month period is limited to the fees you paid us for the Service during that period (or one hundred Canadian dollars, whichever is greater). Nothing in these Terms limits liability that cannot be limited under applicable law.
11. Indemnification
You agree to defend and indemnify us against claims, damages, and costs (including reasonable legal fees) arising out of your violation of these Terms, your misuse of the Service, or your violation of any law or third-party right, including the rights of individuals whose data you store in the Service.
12. Termination
You may close your account at any time by contacting your organization administrator or us. We may suspend or terminate your access if you materially breach these Terms, if your account is more than 30 days past due, or if continued provision of the Service would expose us to legal risk. On termination, your right to use the Service ends immediately. You may request an export of Your Content before closure; we will retain it for a reasonable wind-down period (typically 30 days) after which it may be permanently deleted from active systems. Backups may persist for the additional period described in our Privacy Policy.
13. Changes to These Terms
We may update these Terms from time to time. When we make material changes we will update the "Last updated" date above and, where reasonable, notify you by email or in-app message before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.
14. Governing Law and Disputes
These Terms are governed by the laws of the Province of New Brunswick and the federal laws of Canada applicable in New Brunswick, without regard to conflict-of-laws principles. The courts of New Brunswick have exclusive jurisdiction over disputes arising under these Terms, except that either party may seek injunctive relief in any court of competent jurisdiction.
15. Contact
Questions about these Terms? Email [email protected] or write to Border East Consulting Corp., Fredericton, New Brunswick, Canada.